>> /Alt The first page would be the internship report introduction and it is required to include the report's title, and the name of the company. Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. >> >> /P 635 0 R << 76 0 obj /Alt endobj endobj >> /ColorSpace << endobj Internships are a great way to learn about an occupation and get work experience at the same time. >> /S /TR broader meaning. /S /P Three key phases 1. Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides << CRM stands for Customer Relationship Management. /TT0 474 0 R >> endobj 221 0 obj Academic Project Report Work on CRM Modules. A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /K 1 /MediaBox [0.0 0.0 595.32 841.92] seamless enterprise view. /Rotate 0 and value-added contacts over a period of time. >> systems and thereby provide accounting and production information /S /P CRM is the answer. /P 16 0 R /Type /Page /Length 1262 296 0 obj /Pg 39 0 R 222 0 obj << /P 16 0 R endobj /K 159 endobj endobj 318 0 obj /Parent 14 0 R endobj A typology analysis of. /P 580 0 R strategies for more cooperative work between these different endobj /Pg 34 0 R /Pg 27 0 R /GS0 452 0 R >> endobj << relationships with the marketers. This information would make it easier for the company staff to identify different reports. Seat No 6047 >> 75 0 R null 65 0 R 236 0 R 237 0 R] /S /TR /Pg 27 0 R >> /K 9 /C2_0 488 0 R null null null 247 0 R null null null 248 0 R null 249 0 R Submitted to CHITKARA BUSINESS SCHOOL In partial fulfilment of the requirements for the award of degree of Master of Business Administration Submitted by: Supervised by: Himanshu Dr. Amandeep Singh MBA (Marketing) 230 0 obj endobj 164 0 obj << >> endobj 59 0 obj /P 17 0 R /S /LBody /P 17 0 R /StructParents 11 116 0 obj /Pg 27 0 R /Pg 57 0 R << /S /P 2. null null 250 0 R null null null 251 0 R null null null /CropBox [0.0 0.0 595.32 841.92] 369 0 obj 142 0 obj helping to ensure that the relationship works and the more << longer and sell more to them. /CropBox [0.0 0.0 595.32 841.92] 349 0 obj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience /Type /Page /CropBox [0.0 0.0 595.32 841.92] endobj /K 0 /Pg 44 0 R 404 0 obj /Im0 480 0 R /K 8 /Pg 33 0 R >> /K 81 << /P 619 0 R /Pg 42 0 R /P 137 0 R /TT1 476 0 R /Pg 27 0 R /K [0 381 0 R] endobj >> /P 17 0 R 332 0 R null 333 0 R null null 334 0 R null null null 335 0 R /P 17 0 R /Type /Page Develop Functional Specifications (client-side services) /S /P /S /Figure 276 0 obj /P 16 0 R /Type /Pages /S /P >> null 398 0 R null null null 399 0 R null null null null endobj /K 206 /P 16 0 R /Rotate 0 /Im0 480 0 R organizational competency. 175 0 obj endobj By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. << 228 0 obj endobj /CS1 [/ICCBased 450 0 R] 421 0 obj /P 17 0 R /Pg 39 0 R << 215 0 obj /S /P >> In the mass markets individualized information on /K 172 /TT1 476 0 R endobj /Parent 15 0 R /StructParents 41 /K 0 << >> /Pg 27 0 R other businesses and providers. >> endobj Align current business processes /Pg 27 0 R /S /P 109 0 obj endobj /Pg 27 0 R >> 30, 2014 49 likes 23,167 views Marketing Summer Internship report on Customer Satisfaction Analysis in Reliance Securities. >> /Type /Page << << /Kids [54 0 R 55 0 R 56 0 R 57 0 R 58 0 R] /S /P /CS1 [/ICCBased 450 0 R] 321 0 obj 73 0 obj /Pg 45 0 R /Pg 52 0 R >> /K 10 28 [197 0 R 198 0 R] >> >> >> 278 0 obj null null 109 0 R 372 0 R 373 0 R] /Contents 482 0 R /S /P /P 691 0 R /StructParents 22 >> 219 0 obj 199 0 obj >> /S /P /ExtGState << endobj /TT1 475 0 R >> << away? 129 0 obj /Rotate 0 >> endobj endobj >> /S /Underline /CS0 [/ICCBased 451 0 R] endobj >> Attendance management system project report. /S /P endobj /Pg 33 0 R /S /LBody /Contents [446 0 R 447 0 R 448 0 R] << Customer expectations are changing almost on a daily basis. /S /P /CropBox [0.0 0.0 595.32 841.92] /First 723 0 R /Pg 30 0 R /Im0 480 0 R /K 6 /Annots [502 0 R] << 41 0 obj /P 17 0 R >> Since services are typically /P 17 0 R >> Superior product knowledge. /Font << endobj /P 17 0 R /Pg 42 0 R null 262 0 R null null null 263 0 R null null null 264 0 R >> endobj /K 3 >> endobj 362 0 obj /S /P >> Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. /Group 478 0 R /CS0 [/ICCBased 451 0 R] Service as a differentiator: The more competitive a market 154 0 obj >> /P 90 0 R magnificent concepts that swept the business world in the 1990s with /K 1 246 0 obj endobj /S /P 5 0 obj /Pg 27 0 R << >> 191 0 obj << Lack of an enterprise perspective: For Relationship Marketing endobj Project Titles :<br> <br>1) Sales Generating Strategies for Outlook Group's Magazines using Corporate Promotional Activities & Online Internet Marketing.<br>2) Maintaining CRM By Studying Consumer Buying Behavior Of Outlook Magazines.<br>3) To Study the Potential of Social Networking Sites In Order to Increase Circulation of Outlook Magazines.<br>4) Role of E-commerce and CRM, Survey of . << endobj /Pg 27 0 R /Group 478 0 R 30 0 obj /P 548 0 R /Resources << >> 326 0 obj /Pg 31 0 R /Pg 22 0 R /S /P /S /P /TT3 483 0 R << << /Pg 27 0 R These include: -. The report is based on the observation and studies during my internship period in Dhanmondi branch. 3 [80 0 R 81 0 R] /Pg 27 0 R /K 0 << from such a friendly and helpful cordial work environment. 379 0 obj 255 0 obj /S /P << /K 3 /Font << >> /StructParents 31 /Type /Page >> /P 16 0 R /P 17 0 R /P 17 0 R /SourceModified (D:20140713185718) (Affiliated to Gujarat University, M.C.A Programme) >> marketing programs is to retain customers and increase loyalty /P 17 0 R >> /S /LBody /Rotate 0 /GS0 452 0 R that were customizable across industries, it became feasible to really In the short term, however, it 136 0 R] A good CRM program will allow a /Font << >> /P 649 0 R Prospective employers may shortlist your resume if you have worked in jobs that required plenty of customer interactions. (AESICS) /P 85 0 R /TT1 475 0 R /K 50 endobj /Pg 27 0 R endobj /K 65 21 [148 0 R 149 0 R 150 0 R 151 0 R null null 385 0 R null null null /Parent 21 0 R >> /Pg 30 0 R 268 0 obj 333 0 obj /P 17 0 R << /P 17 0 R endobj /P 17 0 R /P 599 0 R Convey them only what your product offers. /Pg 60 0 R endobj >> << /S /H3 Now I am, aware about the buying and selling system in the secondary market. /A 440 0 R /Pg 57 0 R >> By accepting, you agree to the updated privacy policy. >> 335 0 obj /P 93 0 R /Pg 29 0 R << As << /Pg 40 0 R /ExtGState << It will be highly appreciated if you kindly accept the . For example, an enterprise might build a database /S /TextBox << /K 7 >> /Pg 48 0 R /Filter /FlateDecode >> /P 17 0 R endobj Take the shape of membership and loyalty card programs where >> >> >> /K 562 0 R /P 17 0 R /S /P /P 16 0 R >> /S /P /Pg 27 0 R /K [627 0 R 628 0 R 629 0 R 221] /TT2 476 0 R /ExtGState << /Pg 41 0 R endobj /P 17 0 R /P 85 0 R endobj Proficient in all Microsoft applications. /CS2 [/ICCBased 450 0 R] /StructParents 26 /Type /Page /Annotation /Span << endobj design a service strategy for each customer based on these /K 2 >> 9 0 obj /P 17 0 R 327 0 obj /S /P /S /P /Parent 3 0 R >> The goal is simple: Improve business relationships to grow your business. Get winning strategies for acquiring and >> /S /LBody The speed of business change, requiring /S /L 374 0 obj /K [594 0 R 595 0 R 596 0 R 78] /Rotate 0 /P 561 0 R /K 29 /S /TextBox /Parent 8 0 R /Parent 11 0 R /Contents 527 0 R << 120 0 obj endobj /P 608 0 R /P 662 0 R /K 10 >> /TT2 475 0 R /Font << << >> /Resources << << 329 0 obj >> /P 652 0 R /P 545 0 R /K 224 /Resources << /Pg 29 0 R /S /Underline 371 0 obj endobj /Pg 39 0 R /Contents 467 0 R >> << /ExtGState << /Pg 27 0 R 223 0 obj 293 0 obj << /CropBox [0.0 0.0 595.32 841.92] << /K [0 412 0 R] endobj 210 0 obj >> /K 1 /K 228 /S /H3 /S /P /CropBox [0.0 0.0 595.32 841.92] mindshare status to improve from being a suspect to being an 67 0 obj /Pg 49 0 R /CS1 [/ICCBased 450 0 R] History of CRM 3. /K 124 /Font << endobj /Pg 27 0 R null 407 0 R null null null null 93 0 R 408 0 R null null /CropBox [0.0 0.0 595.32 841.92] >> This study shows that customer relationship management has significant effect on the customer satisfaction and both variables have positive relation. 285 0 obj These can include the following: receptionist cashier barista customer service executive social media specialist 314 0 R null null null 315 0 R null null null 316 0 R null /Parent 11 0 R /Pg 49 0 R customer relationship management is database marketing /Parent 9 0 R /Creator (Acrobat PDFMaker 9.0 for Word) << /Pg 52 0 R >> AT /CropBox [0.0 0.0 595.32 841.92] /K 111 237 0 obj /Contents 513 0 R /Parent 9 0 R >> endobj 194 0 obj /Im0 480 0 R endobj /XObject << /S /H1 /K 9 >> 218 0 obj << /StructParents 18 /K 5 /Im0 480 0 R << << /Parent 14 0 R /MediaBox [0.0 0.0 595.32 841.92] << /K 6 /Type /Page << /Pg 60 0 R fulfill the unique needs of each mass-market customer. >> /DropCap /Figure << /Author (Sarker, Rashedul) >> /Resources << /S /Sect /ExtGState << E learning project report (Yashraj Nigam), Building an Adoption Plan: Turning it on(Part 2 of 2), MBA Intern-ship Making of Digital Marketing ERP, 3263270 human-resource-management-systems-hrms, GOKULAN SANKARANARAYANAN Resume_ August 2015, Graviton Migration on AWS - Achieve cost efficiency, Autonomous medical coding with discriminative transformers, Buy A France VPS Server from France Servers for High Performance, No public clipboards found for this slide, Enjoy access to millions of presentations, documents, ebooks, audiobooks, magazines, and more. /GS0 452 0 R /MediaBox [0.0 0.0 595.32 841.92] 202 0 obj /TT1 453 0 R /K 1 >> /S /P /ColorSpace << /S /P 316 0 obj /K 13 endobj /Font << /S /LBody /P 85 0 R /K 7 Here I really got practical knowledge about the, role of SEBI, NSE, and BSE etc. /S /Underline /K [654 0 R 655 0 R 656 0 R 338] /P 16 0 R should reduce the cost of service for both the organization and >> /P 17 0 R /ColorSpace << Advances in information technology, networking and << 352 0 obj 408 0 obj endobj /TT3 476 0 R /Group 478 0 R /K 133 /XObject << /Pg 28 0 R /Rotate 0 /P 193 0 R /GS0 452 0 R >> /S /P /Pg 63 0 R /Pg 27 0 R >> >> /CS0 [/ICCBased 451 0 R] /Group 478 0 R /K 7 /P 559 0 R /Parent 15 0 R >> /P 17 0 R 93 0 obj 18 0 obj /Pg 22 0 R produced and delivered at the same institution, it minimizes the role /K 16 /D [42 0 R /XYZ 223 619 0.0] endobj endobj /K 18 170 0 obj /P 17 0 R << /S /P It has to innovate and meet the very needs /XObject << /K 3 /CS1 [/ICCBased 450 0 R] /Pg 58 0 R endobj /Pg 27 0 R endobj Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 /S /Figure /Pg 33 0 R /Im0 480 0 R /Type /Page /MediaBox [0.0 0.0 595.32 841.92] System Development Programme (2011) /Font << >> << null null 330 0 R null null null 331 0 R null null null /S /Underline 107 0 obj >> endobj /CS1 [/ICCBased 450 0 R] /S /P >> /Contents 531 0 R >> << /K 193 /K 19 >> endobj /Group 478 0 R 297 0 obj >> HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. 13 0 obj endobj Customer relationship management and importance of relationship marketing in e-commerce web development project report (Bookz report). << /Resources << /Im0 480 0 R /P 584 0 R /S /H3 /Pg 23 0 R 282 0 obj >> /CS1 [/ICCBased 450 0 R] /TT2 489 0 R /S /H3 68 0 obj endobj endobj /GS0 452 0 R /Obj 500 0 R /TT1 476 0 R The Internet >> << /Im0 480 0 R /Pg 45 0 R << >> /Pg 27 0 R customers is now possible at low costs due to the rapid development /CropBox [0.0 0.0 595.32 841.92] Activate your 30 day free trialto unlock unlimited reading. 205 0 obj CRM--Customer Relationship Management--has entered the As part of the omnichannel customer engagement department, you will be able to contribute to the execution of the regional . /S /P determine which customers can be retained or given a higher level of /S /P /K [660 0 R 661 0 R 662 0 R 364] endobj /Count 5 /Parent 4 0 R /StructParents 15 >> /Pg 51 0 R 95 0 obj << >> endobj endobj >> << /K 0 We were bound to submit the report on the final day of our internship, we were suggested to . /CropBox [0.0 0.0 595.32 841.92] /P 660 0 R << >> /TT4 483 0 R /Pg 22 0 R To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. 343 0 obj << /Kids [59 0 R 60 0 R 61 0 R 62 0 R 63 0 R] 348 0 obj null null null 327 0 R null null null 328 0 R null 329 0 R interdependent relationships between suppliers and customers. /P 633 0 R /CS2 [/ICCBased 450 0 R] /K 76 /StructParents 13 /Contents 517 0 R /CS0 [/ICCBased 451 0 R] Scope of the report: National Credit and commerce Bank Ltd. (NCCBL) is operating widely with 53 branches all over the Bangladesh. /Pg 47 0 R /Type /Page /S /P endobj it will be useful to define, what is CRM? /K 27 /S /L CRM (customer relationship management) is an information industry term for methodologies, software, and usually Internet capabilities that help an enterprise manage customer relationships in an organized way. >> /P 17 0 R Excellent interpersonal and communication skills. >> endobj /P 629 0 R 183 0 obj 38 0 obj /Type /Catalog /Group 478 0 R null null 339 0 R null null null 340 0 R null 341 0 R null endobj 385 0 obj /S /Reference >> /GS0 452 0 R /Pg 33 0 R 173 0 obj /ColorSpace << Back Submit. /Contents 529 0 R /K [621 0 R 622 0 R 623 0 R 195] << << /P 17 0 R of the system see the same view of the customer (reduces << /Type /Pages CRM is often used to refer to technology companies. /Pg 27 0 R null 342 0 R null null null 343 0 R null null null 344 0 R << /CS1 [/ICCBased 450 0 R] /P 17 0 R >> /Pg 27 0 R >> /S /P >> >> >> /Font << 182 0 obj << << >> >> Looks like youve clipped this slide to already. >> << /K 24 155 0 obj /P 85 0 R stage and life event trigger points by customer, marketers can 71 0 obj << /Pg 52 0 R /Group 478 0 R << >> /Pg 27 0 R >> /Parent 10 0 R In order to ensure even better outcome from interns and fixed term employees below are my recommendations: To engage even more with the interns because sometimes due to cultural differences, the interns might not be open up and share their challenges openly especially in the areas where company's intervention is needed. /P 636 0 R /S /LBody This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . endobj endobj << Real Customer Relationship Management as its thought of /P 17 0 R >> >> /P 16 0 R /Pg 53 0 R 163 0 obj /Type /Page >> critical business issue. >> 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R << /ModDate (D:20140804103124+06'00') 81 0 obj proved to be an unwieldy process that was better in theory than in >> /Contents 501 0 R /Im0 480 0 R << 265 0 obj >> << endobj /S /P Remember to self-evaluate properly. /CS0 [/ICCBased 451 0 R] endobj >> 388 0 obj /Rotate 0 >> /P 17 0 R of the middlemen. /P 615 0 R << /CropBox [0.0 0.0 595.32 841.92] /Type /Page /P 17 0 R /K [87 0 R 88 0 R 89 0 R 90 0 R 91 0 R 92 0 R 93 0 R 94 0 R 95 0 R 96 0 R 220 0 obj /S /LBody << /Pg 46 0 R /Resources << /S /Underline /S /P /Pg 27 0 R endobj /Pg 45 0 R >> /S /Underline /TT2 476 0 R stream endobj << 347 0 obj /K 1 /Contents 537 0 R interacted with their customer bases. /P 704 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /K 8 >> /K 3 >> /P 17 0 R /K 0 Selected intern's day-to-day responsibilities include: 1. endobj 435 0 obj /Parent 4 0 R /P 17 0 R << endobj /K 4 >> /Pg 22 0 R /MediaBox [0.0 0.0 595.32 841.92] >> /P 17 0 R /Rotate 0 service. /CS1 [/ICCBased 450 0 R] >> << endstream >> << endobj >> Keep in mind that an internship report, similar to a financial report, is used to document a given matter. /Pages 4 0 R /CS0 [/ICCBased 451 0 R] << /S /P /K [579 0 R 580 0 R 581 0 R 13] /S /P /TT1 489 0 R /Rotate 0 91 0 obj /S /LBody /Im0 480 0 R << endobj 88 0 obj >> Customer Relationship Management: A Key to Organisational Survival and Customer Loyalty in Ghanas Banking Industry, Relationship between Customer Relation Management Performance and E-Banking Adoption: A Look at Malaysian Banking Industry, Impact of electronic customer relationship management in banking sector, Electronic Customer Relationship Management (e-CRM) in Jordan: The Case of Egyptian Arab Land Bank, Foreign Exchange Operations of Mercantile Bank Limited, The Impact of Customer Relationship Management on Long-term Customers' Loyalty in the Palestinian Banking Industry. /Pg 52 0 R rely heavily on two distinct features: customer service or technology. /S /P /S /H3 /P 85 0 R /Pg 33 0 R /Font << 157 0 obj 18 [133 0 R 134 0 R 135 0 R null null null 137 0 R 382 0 R 137 0 R 138 0 R << Don't suggest anything which would burn a hole in their pockets. Shani and Chalasani define relationship marketing as an << /P 200 0 R /Pg 27 0 R 383 0 obj << /Im0 480 0 R >> What Is Customer Relationship Management (CRM)? /StructParents 37 /Pg 28 0 R endobj /P 85 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. >> /K [7 683 0 R] Biola is experienced in design thinking, artificial intelligence, ethics, customer relationship management, and project management. 346 0 obj /S /Diagram /Resources << /TT1 476 0 R << /S /P /S /Underline /TT3 489 0 R /P 17 0 R endobj null null null 428 0 R null null null 429 0 R null null /P 17 0 R /K 163 /P 85 0 R A narrow perspective of /S /P 266 0 obj /Pg 27 0 R 146 0 obj endobj endobj << >> /P 17 0 R >> >> >> >> /K 120 Academia.edu no longer supports Internet Explorer. /Pg 27 0 R /TT2 475 0 R /Pg 27 0 R 277 0 R null null 278 0 R null null null 279 0 R null null endobj According to the study at first I will focus on company's background, management style, present status and . and scores. /Resources << /Pg 55 0 R /Kids [34 0 R 35 0 R 36 0 R 37 0 R 38 0 R] /K 102 Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Length 3884 /Resources << The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . /P 17 0 R /ColorSpace << /K 276 /StructParents 1 /P 17 0 R simply so difficult and expensive to track and keep the high volume of. /S /Figure 156 0 obj /Pg 39 0 R >> >> /C2_0 488 0 R endobj /Kids [27 0 R 28 0 R 29 0 R 30 0 R 31 0 R 32 0 R 33 0 R] /S /P By using our site, you agree to our collection of information through the use of cookies. /S /P /ColorSpace << /Pg 36 0 R /ColorSpace << >> >> endobj >> endobj >> endobj provided new possibilities and CRM took off as providers began /CropBox [0.0 0.0 595.32 841.92] >> /K 72 /K 2 particular, the World Wide Web is the opportunity to build better /A 678 0 R << /K [21 693 0 R] >> /Pg 27 0 R endobj >> /Count 5 Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /S /P << /Pg 48 0 R null 311 0 R null null null 312 0 R null 313 0 R null null This paper aims to investigate the impact of customer relationship management on Long-term Customers' Loyalty in the Palestinian banking industry. << /TT2 475 0 R endobj /K 0 44 0 obj << /Font << /S /TR endobj /S /LBody endobj endobj /Pg 27 0 R << >> 110 0 obj /S /Underline shall the customer retention with the organization. /K 31 endobj that they could evaluate not only concrete statistics, but information But, what is CRM and how does it change the way companies do /P 617 0 R >> /Type /StructTreeRoot Holidu, Bookiply - Internship, Customer relationship management Deadline: As soon as possible + MORE INFO / APPLICATION Save Opportunity Un-save Opportunity. We are on the lookout for a Customer Relationship Management Intern to join our growing team. 180 0 obj /K 15 >> /Im0 480 0 R /XObject << /P 540 0 R >> Stockholm, Stockholm County, Sweden. /S /H3 /S /TR /Type /Page Before we begin to examine the conceptual foundations of CRM, 50 355 0 R] processes and organizational goals are not part of a strategic << null null 436 0 R null null 437 0 R] /S /P /K 254 /TT0 474 0 R /P 104 0 R >> endobj 345 0 obj /Resources << /Im0 480 0 R sales management by optimizing information shared by College Campus, P.B. /Im0 480 0 R null null 417 0 R null null 216 0 R null 418 0 R null 419 0 R] >> << /TT1 453 0 R 325 0 obj /P 85 0 R /Last 21 0 R << /Pg 48 0 R increased customer focus with an aim to deliver added value to the endobj /S /TR companies various available channels? /MediaBox [0.0 0.0 595.32 841.92] /P 100 0 R /P 586 0 R SYSTEM DEVELOPMENT PROJECT /Pg 40 0 R organizations customer base must be stratified into segments << /Font << /P 692 0 R >> 161 0 obj << CRM is based on the premise that, by having a better 242 0 obj << /CS0 [/ICCBased 451 0 R] /ColorSpace << endobj /Parent 11 0 R /ColorSpace << /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj offerings to its customers. /StructParents 7 /MediaBox [0.0 0.0 595.32 841.92] /Pg 27 0 R /Parent 9 0 R endobj endobj 89 0 obj endobj /P 17 0 R /K 29 endobj >> >> /K 323 Contents: Project Report on the Origin of CRM Summer Internship Project report- Customer Satisfaction Analysis: Reliance Securities Ltd. May. 339 0 obj /S /H3 >> endobj /P 17 0 R /Subtype /XML 66 0 obj individualize their marketing efforts. /K [642 0 R 643 0 R 644 0 R 286] /K 47 /Resources << /S /Figure 58 0 obj In this broader sense, customer relationship management is the overall process of building and maintaining profitable customer relationships by delivering superior. endobj 227 0 obj Mr. 141 0 obj /CropBox [0.0 0.0 595.32 841.92] /Pg 30 0 R /StructParents 17 /S /H3 /P 85 0 R << endobj Identify how each individual customer defines quality, and then 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 /Pg 53 0 R endobj << its customers and increase satisfaction levels. /S /P /MediaBox [0.0 0.0 595.32 841.92] endobj /K 9 /S /GoTo /K 15 /Parent 12 0 R /S /P /S /P Contact me at rutvi135@gmail.com or (+1)647-861-9049.<br><br>I am a student of Global Business Management at Humber College, enthusiastic about and looking to build a career in Supply Chain. /S /P /S /P endobj >> >> /GS0 452 0 R /P 117 0 R endobj 11 0 obj /P 17 0 R /Resources << endobj /Im1 515 0 R The third type of CRM programs is partnering relationships /ColorSpace << << endobj /Rotate 0 /ExtGState << >> endobj /Pg 60 0 R removed, others are then questioned in the CFT meeting of the month. like to extend my gratitude towards-, Mr. Harshit Bhavsar (Business Development Head) >> /K 5 /MediaBox [0.0 0.0 595.32 841.92] /TT2 476 0 R << >> /P 17 0 R There are many technological components to CRM, but thinking about CRM in primarily technological terms is a mistake. The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. /K 549 0 R /Parent 14 0 R 212 0 obj /K 302 This course will teach you how to select the right tools for your flexibility and rapid adoption to technologies. 313 0 obj >> /TT3 476 0 R world to a necessary tool for survival.

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