BT said it had made its best pay offer and would not be re-opening the 2022 pay review. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". What's the least amount of exercise we can get away with? Ask questions and share tips with other people 24 hours a day. The BBC is not responsible for the content of external sites. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. I have seen them working on cabs before on a saturday, Broadband Providers since 2005 Aol/O2/Virgin Media/BE/BT. But it changed its tune when the Observer got involved. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. Openreach engineer appointments run from either 08:00 13:00 or 13:00 18:00 Monday Saturday. Hence, the addition of working experience gained from Openreach can truly be like a milestone . The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 15h06. I could not recommend working for BT Openreach at all. I think Openreach work 7 days a week, and on bank holidays. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. [ link to this post] I have a line fault that needs to be fixed. If you currently work for the BT Group please apply directly through the Internal jobs board. BT is your service provider, but Openreach is a separate legal entity owned by BT and operates Britains digital network, such as the cables, cabinets and poles. Well, by fiddling around on the Internet you have found me! 2023 BBC. My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. This is a very common mistake made worse by the press. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 The cookies is used to store the user consent for the cookies in the category "Necessary". Their service has stopped working and it is not fully fixed after two full working days. A company that was engineering-led is now run by business(wo)men with the resulting chaos. 2. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Need to change your appointment? Well arrange a convenient appointment when both you and the engineer are available. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. as per usual ,engineers working across the road and our broadband goes down. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 More strikes are planned in the coming weeks in the rail dispute. on My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. BT won't send no one out because @SkyHelpTeam are my provider. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. This is how life was back then. Include an address and phone number. 13h06, I just wanted to provide to the mods and@NeilO. Compiled by Patrick Collinson. The Communication Workers Union (CWU),. To change your appointment: You can also easily change engineer appointments using the BT Business app. If the work is not complex, they'll carry out all the external work required. @richthestag. BT. Emergency services found the Openreach engineer's body in the river at Abergwyngregyn,. business, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Helping families build digital confidence, Tackling the digital divide during lockdown, Supporting small business in the digital economy, Taking a responsible approach to technology, Addressing online harms and illegal content, Digital Impact & 30-03-2021 You can view these money saving ideas by clicking HERE. 10 reasons to work for BT Openreach. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Now there is light at the end of the tunnel! Ask questions and share tips with other people 24 hours a day. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. . He could not find an issue with the BB and couldn't do too much digging as my dad was in a work meeting, but provided me a line of contact with him if we have extreme amount of drops again. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You might not need a visit, just the right advice and help to identify the problem! An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. You were left wondering if this was just a temporary fix. BT Openreach was established in 2006 . There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. Find out more about the BT Business app and how to download it. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Job Responsibilities: Undertake poling when required Work on By clicking Accept All, you consent to the use of ALL the cookies. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. . 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Accept cookies to experience the full functionality of this page. This field is for validation purposes and should be left unchanged. Within 10 working days, Openreach will have completed their survey. We don't ask for any formal qualifications. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Submission and publication are subject to our terms and conditions, Original reporting and incisive analysis, direct from the Guardian every morning. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Openreach did not have anything to add to the BT statement. 10. The cookie is used to store the user consent for the cookies in the category "Analytics". Engineers from Openreach managed to cut our telephone line while they were working on our road. What are the time slots for Openreach engineer appointments? We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. When BT decided to install trackers in everyone's vans, forcibly implementing Saturday working and shift patterns, I felt my only . This is simply not true. A specific time cannot be given and access must be available for the entire slot. Analytical cookies are used to understand how visitors interact with the website. Skype involved a presentation, then a capability and suitability assessment. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Faulty equipment like a telephone or router not covered by a maintenance contract. If you arent available, someone over 18 will need to be around. Youll be sent a new hub, so keep it somewhere handy. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. You might not need a visit, just the right advice and help to identify the problem! @bt_uk. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. @katenoblett. Mar 2018 - Present5 years 1 month. 22h. The ISP said it can take up to 72 hours. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? How long is the appointment? In your case, communication between the two appears to have broken down badly. For Contact BT for help and support with your BT broadband, TV, home phone or mobile. The fault is due to theft, loss or removal of equipment. Equipment is customer owned or rented (but not BT's network) and the fault is the result of external damage or environmental factors like lightning, electrical surges or floods. The phone stopped working, and our broadband was down for about three hours but then came back at very slow speeds. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Work experience gained by working for Openreach is truly respected in its particular field by other firms. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. bt openreach working up a pole today. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. business and public sector, Media When you report a fault, we try and assess whether therell be a charge or not. A specific time cannot be given and access must be available for the entire slot. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. I'm wondering will there be engineers working on a saturday? The difference between the engineers was night and day. The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. We're an incredibly well connected and supported network of people with a strong sense of community and customer service. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". If this happens we'll text you, call you, or send you an email to arrange another appointment. I know this because I have 26 years of experience tracing all kinds of faults. All depends when your manager wants you I guess. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Can Nigeria's election result be overturned? My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Work programme gives an insight into life as an Openreach engineer. 22h52, Hi. They showed their strength but on Monday they will show their generosity. Well send you a text with your engineers name and mobile number. The installation takes around three hours and the Openreach engineer will need access to your property. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. Ex open reach engineer here, up until 5ish years ago. Missed appointments. Members of the Communication Workers Union (CWU), including call centre. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. He is very hard working and does things without needing to be asked. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. Very rarely. Replying to . We publish our charges in our terms and conditions charges schedule. Theres no charge for most engineer visits. Some modules are disabled because cookies are declined. Myself and my team cover the whole of the UK. If the work is not complex, theyll carry out all the external work required. How to report a BT line fault or broadband fault. Depending on the provider and package you choose, you might be able to avoid paying for line installation. But opting out of some of these cookies may affect your browsing experience. Send us your details and we'll be in touch as soon as we can. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. @XRaySpeX . BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Our broadband then stopped working completely. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. This could be when: We only charge for repair work on a small number of fault reports. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. When the union voted to strike last month, BT said that it was disappointed and would "work to keep our customers and the country connected" if staff walked out. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Then just follow our step-by-step guide to install your broadband yourself. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. 30-03-2021 . Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. Openreach, which controls most of the UK's. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Work wise it's digging holes about 1.5 x 1 M or duct usually no more then 30M. Openreach is the UK's digital network business. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. I saw one at a cabinet last Sunday afternoon. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)?

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