They forecast a response within 72 hours. Solved: Unable to send email from Outlook app - BT Community Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. This amount includes applicable customs duties, taxes, brokerage and other fees. 23-04-2021 By coincidence(? Although port 587 will usually work, port 465 is the recommended port. If not, how do we get a moderator involved? 6h00. 23-04-2021 You can usually find the option to redirect in the inbox settings of your old email account. At some point during one day a couple of weeks ago, the following issues seem to have started: missing virtually all sent emails from the account on my iPad since the account started, but not my iPhone similarly, logging onto web based email account, using different devices, my iPad, my iPhone, wife's iPad and . Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. 26-08-2021 From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com Do other emails they send get to where they need to go? Many customers find the BT community forum is a great way of getting help. Something went wrong. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Go back to: Email help. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. It has just hiked his bills by another 6 a month and he feels penalised not rewarded for being a loyal customer for over 20 years. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. only. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. 2. One further piece of information. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. 16:52 EST 04 Mar 2023. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. I can send & receive on my work email account using the Outlook app. It's not just that there has been a delay. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. 09-07-2019 The problem usually resolves its self in a day or two. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Go through and update your details for each one with your new email address. View cart for details. The article below can help if you do not have any other user account to test with. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. - last edited on After 3 years, then-current everyday prices for all services apply. This started suddenly about 5 or 6 weeks ago. For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. 20h13. I thought that I had fixed the issue last night by resaving my IMAP SMTP settings and restarting Apple Mail but the problem has reappeared this morning. 14-07-2019 There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Our standard shipping option is via Royal Mail airmail. Copyright 1995-2023 eBay Inc. All Rights Reserved. If that doesn't fix the problem, see the next section. 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Email headers can be found by looking at the email item's properties. We receive the following message when we try to send from our Mac. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. I can't send emails from my btinternet account on my iPhone 4) Send an email to your main contacts to let them know your new email address. To start viewing messages, select the forum that you want to visit from the selection below. As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. Typical script! Clearly, somewhere, somebody in BTs email service provider organisation has made a change in their configurations, or there is a fault. Looking through previous posts I see this has been a regular problem. The problem is also affected by the addressee. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. I've got a "failed delivery message". I feel there is something going between Google and Apple. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Ive also tried not using advanced settings at all with exactly the same results as described above. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. 20h33 Thank you, JW. He says: 'My emails are an archive of all of my subscriptions, accounts and information over the years. This amount is subject to change until you make payment. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. 19-12-2022 on 14-07-2019 RobbieMac. 14h17, on Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password But like a number of Wealth & Personal Finance readers, Dave feels he has no option but to stay put. Doing so can save hundreds of pounds. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. Not receiving @btinternet email. 3 users liked/thanked this post: 'I have always used the same email address,' says Dave, 79, from Cambridge. Help with setting up your email > Other tips: Check that email addresses are typed correctly Check spam folders - genuine emails sometimes end up in there by mistake (The fix did not work until I had quit Mail and relaunched it. Emails from BTInternet.com not being received in Mail 14-07-2019 23-04-2021 13h37, on A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. any proposed solutions on the community forums. All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. I cannot send even the simplest of messages this morning. If I changed my email address I would be bound to lose something important. 2 users liked/thanked this post: BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. . Last week I phones an advisor with a somewhat similar response. provided; every potential issue may involve several factors not detailed in the conversations Does anybody have any idea how I can resolve this, other than changing ISP. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. Page 1 of 2 1 2 Last 23-04-2021 on Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. The other two people that are having the same problem are using Samsungs, but haven't said which model. omissions and conduct of any third parties in connection with or related to your use of the site. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 23-04-2021 The account I am using is Gmail (the google mail). We'll need to look into this and we'll get back to you next week. Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community. What can be done to fix this problem please? 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and But again got error messages which I now cant remember. on Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. This site contains user submitted content, comments and opinions and is for informational purposes They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. If yes, we recommend that you check if the issue persists while on safe mode. It's reassuring not to be alone. What does this mean? Emails from btinternet.com addresses not received. - Plusnet Log out of your email account then, Using an email program? BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. I have cleared cache and data. I can take the same message and copy it into gmail and send from there and it gets through with no problem. I have a recent problem with my email service. Just one other thing that might be relevant. Terms and conditions of the sale . on Any ideas? I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. 23-04-2021 Having the same problem myself today - unable to send emails from my @btinternet.com account. Are there really just two of us having this problem? There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. We understand that you are experiencing issues sending emails. Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Today all of our emails addresses would receive, but not send. A forum where Apple customers help each other with their products. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. Might that apply in your case too? I've got a "failed delivery message". How can we as customers get BTs attention and ensure that there is a fix? I have it in a notepad file as well if that makes it more readable. Thank you for your follow up. I can send test messages to my iCloud e-mail but not other addresses. Incoming mail works, but unable to send anything. He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. Looks like no ones replied in a while. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Have you had the chance to try the steps in the article below? on P.S. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. The whole ISP domain is blocked. Also one of the two that I received recently was sent in December. . Thanks for your reply, Townman and thanks to Anne too. We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. This was a pain, but I went along with it or else I couldnt use email. on You can link any BT email address to another broadband or Premium email billing account. I cannot send even the simplest of messages this morning. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. on A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Just goes straight to outbox, then tries to send . on 26-08-2021 The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Sky allows former customers to keep their email account free of charge and indefinitely. BT Email - best practices for postmasters and senders of email | BT Help, on I have exactly the same problem and would love to get a solution. 26-08-2021 Sorry but how do I PM you, and what details do you need? for DISH Protect Silver unless you call to cancel. Thank you anyway. I am using the Outlook app on a Samsung phone. Policies vary between broadband providers. So it seems to be something between Android and BT Mail. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Outlook.com not sending emails to btinternet email addresses It seems that my account SMTP setup was changed (without my input). btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. I just hope Andy_N's observation that "theissue can clear itself after a day or two" proves to be the case. Yesterday, I managed to contact BT via webchat. Have you had the chance to check if the issue persists on a different user account? Though any rejection on our side should be returned back to the sender as a bounce. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I have tried sending individual messages and simple test messages but nothing works. If you're having problems, try logging in to webmail. This has made me want to look a bit further and so I found the Community. 10-07-2019 We have received reports that emails to btinternet.com email addresses are being blocked. 16h34. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Can send emails fine from any other account. . Many have had the same address since they first went online many years ago. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. We shall never know, but fingers are firmly crossed that the service will return to normal. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Comic should be in the grade given in the listing title. Sending or receiving email | BT Help Has anyone else encountered this and found a solution ? 13h18. BT internet email problem Hi. 17h33. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. on I have the exact same problem. 10h59. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Any ideas? This sounds fiddly, but isn't necessarily. Some links in this article may be affiliate links. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Gmail and Outlook are two of the most popular. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Has anyone experienced this problem. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. ask a new question. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. We have received reports that emails to btinternet.comemail addresses are being blocked. 20h31, on Townman, Gandalf, anneoconnor. By posting your comment you agree to the house rules, The comments below have not been moderated, By We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. This could be as simple as the sender's email application had an issue and had not sent the emails until recently! BT need to deal with this at a high level, NOT an individual user's account. Maybe that's the issue, although there has been no problem up until yesterday. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. Emails from btinternet.com addresses not received. Anyone else experiencing the same issues? I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". None of the posts I have seen are the same as my problem however. It might be worth changing your SMTP port to see if that helps. Sadly not the same as my experience. Emails being blocked which we send to btinternet.c - BT Community Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. 17h25. Announcements, Guides & Community Updates. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. When this happens. 15h31. by Our Gmail accounts work on all our devices. by It seems that I can only send messages to my iCloud account from the iMac. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. 19-12-2022 Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. You can send and receive messages, but not actively manage the account. iPad is working ok. It takes a while to get a reply from the Postmaster but they will respond. I've got a "failed delivery message". This is exactly the same as my issue - with the 993 / 465 too. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on So, I did checked around it seems that smtp is not working. 11-07-2019 After 6 mos., if selected you will be billed $10.99/mo. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Hopefully, we can get this resolved quickly. BT are blocking the complete domain which the sender is sending from. - edited

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