The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. However, there are some cases where StubHub may give you a refund, or even replacement tickets. To enjoy unlimited access to our journalism, subscribe today. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told the Associated Press. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. and click the Request cash refund button on the appropriate credit. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Tel: 601.427.4050 Tel: 205.795.6588 Copyright 2023 CBS Interactive Inc. All rights reserved. 199 Fremont Street, 4th Floor Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. For your convenience, we will directly add it to your StubHub account once the event is canceled.. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Have already received refund from credit card. StubHub is offering the retroactive refunds now because the live events industry is opening back up. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Receive a coupon for 120 percent of your original. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Theyre trying to tell people they either have to accept a voucher for a percentage more than the ticket price or theyre going to reschedule the event, he said. The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. Those will be paid out by the end of May. If these are not available, you will likely get a full refund. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. The answer is yes, StubHub is legal. pic.twitter.com/onFRrGVh6S. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. If you have purchased tickets to an event that has been canceled by the event organizer you will automatically receive a Rewards Cash loyalty credit for 110% of the full value of your order total, inclusive of base price, fees, delivery charges, less any sums already refunded. Through it all, Marketplace is here for you. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation. Now, the company is the subject of two class action lawsuits [6] See Paragraph 21, titled Applicable Laws and Jurisdiction, and Paragraph 22, titled Legal Disputes, of the user agreement. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). Learn about careers at Cox Media Group. That means all of those remaining or yet-to-be-played games hang in limbo. Postponed events may not be eligible for refunds. His attorneys did not immediately return emails. The buyer will be provided a credit for 120% of the total amount originally paid or the option of a cash refund. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. College basketball conference tournament predictions: Picks for every mens league. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Attn: Litigation Department Through my 2 plus hour phone conversations, I learned that the link to accept the tickets can also expire and the seller then has to be contacted and the whole . Date of experience: 20 January 2023. The Associated Press. Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. Suite 1800 Financial Center StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. Call 1-800-GAMBLER. We will process the refund to your original payment method within 5 days. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Marketplace is a division of MPR's 501 (c)(3). From the Rolling Stones to James Taylor and Janet Jackson, Pittsburgh had some great concerts lined up for this summer. Straight-up refunds for purchases from official outlets. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Amid the coronavirus pandemic, StubHub changed its refund policy. If you want to receive local news alerts, please download our WPXI News App. But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic.. All Rights Reserved. Customer service all the way to your seat, 2000-2022 StubHub. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. As if the cancellation of sporting events and concerts wasnt enough. Buyers of MLB tickets agree to the MLB Attendee Health and Safety Policies and all other terms and conditions applicable to ticket purchase and use. Eli Lilly announced a cap on insulin costs. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. YouTubes privacy policy is available here and YouTubes terms of service is available here. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. Tap Tickets in the navigation bar at the bottom. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Legal Statement. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. It had already been disbursed to the sellers. And new figures show more than half of ticket holders still haven't gotten their money back. Terms & Conditions. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Tel: 251.432.1600 Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. You might noticed something is missing. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. We rely on your financial support to keep making that possible. It was no problem canceling New York City hotels. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Payouts delayed for events before COVID-19 shutdowns. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. . Paul Sawers / VentureBeat . Gambling problem? Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. If your event is canceled and not rescheduled, you'll automatically receive a full refund back to your original method of payment. Open the SeatGeek app. Unless you want a refund). SBNation.com. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. As for Farley, he said he can't wait for his hockey team to one day soon score the hat trick by beating three Tri-State Area teams in a row. "It was no problem canceling flights. Dial 833-228-5143. No problem. * 21+ (19+ CA-ONT) (18+ NH/WY). The company enables fans to buy and sell tickets to virtually any event, from sports games and concerts to theater productions and festivals. Those will be paid out by the end of May. Coupons can be applied to one or multiple StubHub. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. McMillan has had a StubHub account since 2017. If you've purchased tickets, you'll . StubHub notes it was the first to offer the 120% credit for canceled purchases. Its a material term of the agreement, Kimmel explained. However, UPS and retail fees will not be refunded. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. That may be the best way to protect you, the fan, from StubHub. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. No problem. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. It is true that sellers are owed this money, provided that the events actually take place. Emily Walsh. The event was canceled and turned into some online-only baloney. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. Unless you want a refund. At regular volume, we can afford to take that risk. Suite 101 "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. What are the consequences if I dont comply with these health and safety policies? Just three weeks later, the company issued an update on their coronavirus policy. Consumers shouldnt have to underwrite the business problems of this company that can no longer honor the agreement they made, he said. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. For the reasons described above, the likely result of these quick-fire response and payment requirements is that StubHub will agree to pay your refund claim on or around the due date. Customers can choose to keep their credits if they like. You can also follow WPXI on Facebook and Twitter. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. StubHub is based in San Francisco. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Set your price or use our recommended price and tap List tickets. This image from. If you want to file a refund arbitration claim against StubHub for COVID-19 related event cancellation, you should follow the steps below. Are you willing to go through this process of a rescheduled event when you dont know what the future holds for you and how its going to be happening and what your seats are even going to be, because everythings changed; or do you want a refund, consumer lawyer Craig Kimmel said.

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