In the case of a pre-pay account, the balance shows how much credit you have left on your account to cover future journeys. Direct debits, which you may also see called ACH debits or bank debits, are a simple and easy way to arrange recurring payments. you must accept the terms and conditions of this Agreement in accordance with clause 2 as applicable; and. If required, instructions may be given by eFlow to debit your payment account with any balance outstanding to eFlow on or after termination.Any remaining credit balance shall be refunded to you by agreement to your chosen payment method when all outstanding toll payments or balances have been paid.19.2If there are insufficient funds in your Account, you remain liable for all such amounts. If all of your information matches what we have on file, we will send an email to the address listed on your account with your username. your entitlement to use the Toll Collection System contemplated by this Agreement shall cease; and. Select whether the new payment method is a credit card, debit card or direct debit. We are aware of suspicious text messages claiming to be from eFlow. (in the case of a Post pay Account) the amount due to eFlow on the next Payment Date shall be increased by the amount due in respect of such Toll, provided that where you have breached this Agreement (whether by reason of failing to pay to eFlow any amount due to it in accordance with this Agreement or otherwise or, in the case of a Pre pay Account, the balance of such Pre pay Account being less than the Minimum Balance), you may not be able to avail of this right. An automatic payment is a regular payment that's set up and controlled by you. Click the pay button. Vehicles & Tags Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder. Direct Debit (from SEPA Single Euro Payments Area only). If you have insufficient funds in your account to pay a direct debit, the payment might not be made or a charge could be incurred. Registered pre-pay customer, can use the online Top Up Payment feature to add credit to their account manually. If your account is in suspension, it will not be reactivated until the negative balance on your account has been cleared and a valid payment method is added to the account. Find out where the M50 Toll is, toll rates, payment deadlines and the many ways to pay your toll. Any notice or communication so served shall be deemed duly served: 29.3If notification is made orally by telephone or in person, it will only be effective if confirmed by written notice served in accordance with this clause 29 within seven (7) days of such notification by telephone or in person. If your account is suspended, you can reactivate it by making a payment for the full outstanding balance and by adding or reactivating a valid payment method on your account so our system can automatically take the payment. Such amount may be varied with prior notification to the Customer.11.3Fees do not apply to vehicles that have chosen Video Tolling on a vehicle.11.4There is no fee payable in connection with the issue of the Monthly Account Statement where such Account Statement is notified by email and made available online. Click on My Details in the account overview section. How to contact eFlow? To do this, you will need your eFlow account number, surname and an active vehicle registration number. If your account is closed or pending close, you will not be able to log in to eFlow.ie. This means that the amount deducted from your payment method this month covers journeys made last month. I can't tell you what to do, but if you can cope with the direct debit, it is cheaper to do so." 3. All disputes are subject to review and approval by eFlow and may require additional documentation or evidence from you. Video tolling is only available on the M50 and is charged at the video rate which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws. You will need your eFlow username and password to access it. Your sole and exclusive remedy from eFlow and its agents will be the replacement of any defective Tag(s).26.3Without prejudice to the foregoing, eFlow shall not be liable to you for any loss of profits, goodwill, business opportunity or any type of special or consequential loss incurred by you, whether directly or indirectly. You will need to have GoCardless set up and a direct debit mandate set up for the customer.. On an unpaid invoice. Learn how to manage your account, recover, and update your account details. 18.1This Agreement may be terminated by eFlow with immediate effect: 18.2Without prejudice to your right to cancel this Agreement in accordance with section 17 above, this Agreement may be terminated by either party by giving fourteen (14) days notice to the other party provided that, upon giving such notice: 19.1Following termination, you will remain responsible for the payment of any amounts owing by you under this Agreement and such outstanding amounts will be debited from your Account. How much it costs. Since the introduction of SEPA, direct debits can be used to for both once-off and recurring euro collections from bank accounts in Ireland and across the SEPA zone. Direct debit, also known as automatic transfer, authorized withdrawal, and auto-pay, is when a bill payer authorizes another partysuch as an insurance company, utility, landlord, etc.to withdraw money from their checking account on a specific date or at regular intervals using the ACH network. Direct debits are a fast and efficient way to collect your fixed and variable payments from your customers electronically. The allocation for the Scheme in 2020 is up to a maximum of 1,500,000. 13.1eFlow shall provide, in accordance with the Account Application Form, without charge: 13.2You may request additional Account Statements to be issued to you by email or by post and, on so providing such additional Account Statement, eFlow shall be entitled to receive an Additional Account Statement Charge in respect of such additional Account Statement.13.3Any Account Statement shall identify the relevant Toll Roads, applicable Tolls and other charges payable and all payments received or rejected within the period stated.13.4Where you have elected to receive Quarterly Account Statements by post, eFlow shall be entitled, in respect of any particular three-month period, to issue Monthly Account Statements to you by post in lieu of such Quarterly Account Statements. If you wish to download your statement for further use, click the page icon which will generate a PDF of your statement. Watch the customer success story to discover how Bottomline's PTX Bacs approved Software, with a convenient . Access via Direct Debit bureau: If you don't have the necessary turnover or just want to be free from all the extra work of handling Direct Debit in-house, you can use a Direct Debit bureau. If you want to cancel. Once the full outstanding balance is paid and a valid payment method is added, your account will be no longer be suspended and your tag will become active. Please remember, customers using our Video Tolling option can only do so for the M50 Toll Road. The company will let you know in advance when they're . 2. These photographs/ images are retained for the purpose of enforcement and to address and resolve any disputes that may arise in relation to a vehicle or an account.For further information on how we collect and process your personal data, please see the eFlow Privacy Statement and eFlow Data Protection Notice in our Downloads section [here]. For more information click. 2. 29.1Where either you or eFlow is required to notify the other pursuant to this Agreement, or otherwise wishes to communicate with the other, such notice or communication may be served:a. in your case to eFlow. Previously, direct debits worked by using bank account numbers and sort codes. We'll ask to see your electronic records of the: set-up of the direct debit instruction, including your customer's authority payment history related to the direct debit This will help us to check if there has been an error and whether it was made by you, the billing organisation or the customer. Name changed due to Marriage or Divorce 12.1eFlow must be notified of any disputes of charges appearing on your Account within ninety (90) days of the charge being posted. Discover the benefits of creating an eFlow account such as toll discounts and automatically paying your tolls. Please note: If your vehicle is registered to a previous address and you have recently changed address, please ensure that you inform the Division of the Department of Transport, Tourism and Sport in their Shannon office, so their driver records can be updated. Such access is subject to the terms of this Agreement and the Terms of Website Use which are set out on the Site at the time of such access. The Scheme rules and applicable incentives / refunds are subject to change, with the new refunds and relevant terms and conditions being determined by DoT in advance of the calendar year. Vehicles and Tags Find out how to manage vehicles on your account, switch your tag between vehicles and order a new tag holder. Our camera simply reads your license plate each time you travel between J6 and J7 on the M50 and charges the journey to your eFlow account. To reset your password, you will need your username. To retrieve your username, you will need your account number, mobile number and email address. You can use direct debit for registration renewals for 3, 6 or 12 months. . If this matches what we have on file, we will send you an email with a temporary password. If you register for an eFlow M50 Post pay or Pre pay account, the following payment methods will be accepted on your account: Your new payment method should appear on your account. Standing orders Single Euro Payments Area (SEPA) is an EU initiative designed to change the way electronic payments are processed in the EU (including the United Kingdom). A direct debit is a regular payment that's approved by you but set up and controlled by the business you are paying. in the case of any Pre pay Account, eFlow must have received from you the Account Start-up Balance. by posting to: eFlow; PO Box 13294, South City, DSU, Cork, by email or by facsimile transmission to: such email address or facsimile number as may be notified from time to time; or, by posting or delivering to such address as is recorded in the Account Application Form (as may be changed from time to time in accordance with this Agreement). We'll also take into account: The toll plaza is approximately 5km from Waterford City. 1 - Debtor signs a SEPA Direct Debit Mandate in favor of the creditor, provider of goods / services. With SEPA, these are replaced by International Bank Account Number (IBANs) and Bank Identifier Codes (BICs). Basically I have had a direct debit account with Eflow for years, because of the way their direct debit schedule works I have often been caught out with not having the funds in my account and the account being suspended. Find out what to do if you pass the M50 toll on your trip, prepay your toll and create a tourist account. 15.1In the event that a Tag is damaged, lost or stolen, it is your responsibility to notify eFlow through the website, webchat or by telephone by calling the Customer Service Centre. Direct debit instruction Bank details The easiest way to top-up your merseyflow account is to set up a Direct Debit from your UK bank account. If you require a larger top-up amount, please contact us. Once your account is in the process of being closed or has been closed, you will no longer be able to access it online at eFlow.ie. Managing the entire lifecycle in the cloud is the most efficient and secure way to take payments. eFlow offers two different methods of recording the passage of the Registered Vehicles on the M50 Toll Road, namely: Tag Tolling; Video Tolling; All vehicles that use the M50 Toll Road are photographed/ video recorded. seasonal billing) https://www.moneysavingexpert.com/utilities/lower-energy-direct-debits/ Ask your supplier for an explanation of how they have arrived at the figure being requested. This is a free service for you, and only takes 2 minutes to finish. Usernames cannot be changed. If you would like to find out why your Post pay account is in credit you can contact us online, by post, fax or through our Twitter or Facebook pages. and the Account shall reflect such payments when received by eFlow. 26.1To the maximum extent permitted by law, any and all liabilities of eFlow (whether under contract, tort (including negligence) or otherwise) arising out of or in connection with a Tag (including without limitation, the Tag failing to function, being deactivated or the Misuse of the Tag) are hereby excluded.26.2Neither eFlow nor its agents will have any obligation or liability with respect to your use or the performance of the Tag. Learn how to manage and update your payment method, top up your account, and account suspensions. Paying by direct debit. under the 'Payment Details' section, click the 'Manage Bank Accounts' button. in the case of post, forty-eight (48) hours after posting or if delivered by hand, on delivery; in the case of facsimile transmission, upon confirmation of receipt by the addressee. We will automatically attempt to take the payment after another few days. You will be liable for any unpaid Tolls and applicable penalties in accordance with applicable law as a result of failing to mount the Tag correctly.14.3The Tag shall remain the property of eFlow at all times and you shall not do anything or permit anything to be done which may constitute a Misuse of the Tag. It authorises the organisation you want to pay to collect varying amounts from your account - but only if you've been given advance notice of the amounts and dates of collection. You should make updates when your information changes, for example, upon sale of a previously registered vehicle or when you change address. Alternatively, the Cancel Direct Debit Mandate instruction can be found on the SEPA Direct Debit Services page on the Bank of Ireland website.. Customers must also inform their direct debit originator of the cancellation of the mandate in order to prevent further . if a petition is presented for a bankruptcy order in respect of you or you are otherwise unable to pay your debts as they fall due; or, as appropriate, an encumbrancer lawfully takes possession (and does not relinquish possession within thirty (30) days); or a receiver is validly appointed in respect of your assets; or a petition is presented for the appointment of an examiner; or an examinership order is made in respect of you; or a petition is presented for your winding-up or bankruptcy; or an order for your windingup or bankruptcy is made; or an effective resolution is made or passed for your winding-up; or. Click on Close Account button under the My Account heading within the page. Select 'Direct Debits & Standing orders' from the drop-down menu. Verifying your email address ensures that we have your correct email address, which is important for security and data protection purposes. eflow direct debitapple oxmoor genius bar appointment. 1.1In this Agreement the following words and expressions shall have the following meanings unless the context otherwise requires:Account means your Personal, Business or Visitor Account with eFlow.Account Application Form means the application form to be completed by you or the Service Centre Agent in the case of a Customer who makes an application through the Customer Service Centre, in order to open an Account.Account Balance means, at any time, the amount recorded by which an Account may be in credit or in debit, as the case may be.Account Fee means, at any time, the amount payable by a Customer in connection with the provision of the Account and related services at such time for each Charge Period or part of a Charge Period in accordance with this Agreement (currently 1.00 plus VAT per Tag issued to you), as may be adjusted from time to time by eFlow, after giving prior notice of such adjustment to you.Account Start-up Balance means, in relation to a Pre pay Account, the minimum balance required to open an Account, which is based on the class of the vehicle(s) selected.Account Statement means a statement of account issued to a Customer from time to time, setting out the transactions recorded during the stated period (including, any Tolls, Payments or Fees incurred by the Customer during period).Additional Account Statement Charge means one euro plus VAT (1.00 plus VAT) or such other amount as may be specified by eFlow as payable in connection with the issue of Account Statements other than those Account Statements that are issued free of charge in accordance with this Agreement.Agreement means these terms and conditions, together with the Account Application Form, as may be amended and supplemented from time to time.Charge Period means, in the case of the first period, the period commencing on (and including) the day the Account is created and ending on the expiry of the calendar month and in respect of each subsequent Charge Period, a period of one (1) month commencing on the expiry of the previous Charge Period.Customer means you, the person who is opening an Account with eFlow.Customer Service Centre means the dedicated eFlow contact centre established to manage, resolve and respond to Customer queries.ETC means electronic toll collection.Fees means, to the extent applicable in each case, the Account Fee, the Late Payment Charges and the Additional Account Statement Charge.Interoperability means that a Customer, with a Tag installed in line with the tag installation guidelines provided by their tag issuer (as approved by eFlow), will be able to affect the discharge of a Toll by means of ETC on any Toll Road other than the M50 Toll Road, which is part of the national interoperability scheme and interoperable shall be interpreted accordingly.Late Payment Charges means such amount as eFlow may specify from time to time as the additional amount payable by you if eFlow fails to receive a payment as required under the Agreement.M50 Toll Road means that part of the N50 national road (otherwise known as the M50) that is a Toll Road.Minimum Balance means the minimum balance which is required to be maintained in a Pre pay Account, being twelve euro (12.00) or such other amount as eFlow may specify from time to time;Minimum Pre pay Amount means the minimum amount to be credited to the Pre pay Account each time the Minimum Balance is reached, being thirty euro (30.00) or such other amount as eFlow may specify from time to time.Misuse means the Customers failure to act in accordance with the provisions of the Agreement, the Toll Bye-Laws and the Roads Acts 1993 2015, including such other acts or omissions that eFlow may specify and notify to Customers from time to time.Monthly Account Statement means the Account Statement issued to you setting out your transaction history on a monthly basis for the Charge Period and any charges incurred by you during that period.Payment Account means your account maintained with a credit institution or an account related to a credit card or debit card (in each case, being an account in respect of which instructions may be given authorising debits being made from it) or such other account as may be approved by eFlow, and which you have authorised or are authorising eFlow to effect debits from such account in accordance with the Agreement.Payment Date means, in relation to any Charge Period, the business day next following the expiry of such Charge Period.Payment Method means a method of payment which is acceptable to eFlow, being credit card, debit card or by direct debit (SEPA Single Euro Payments Area only) from the Customers payment account, digital wallet or such other payment method as eFlow may from time to time approve.Post pay Account means the type of account maintained by you with eFlow whereby an amount equal to the amount due in respect of Tolls and such other amounts as may be due in accordance with this Agreement incurred during a Charge Period (the outstanding amount) and recorded in such account are discharged by the debiting from time to time of the then outstanding amount from your Payment Account. Pre pay Account means the type of account maintained by you with eFlow whereby amounts are paid in advance to be credited to such account, with amounts due in respect of Tolls and such other amounts as may be due in accordance with this Agreement being subsequently deducted, and with the facility for the debiting from time to time of further amounts from your Payment Account (or otherwise paid in such manner as may be approved by eFlow) and credited to this account.Quarterly Account Statement means the Account Statement issued to you on a three (3) monthly basis setting out your transaction history (including, any charges incurred) during the stated period.Registered Vehicles means the vehicle or vehicles registered by you in connection with the Agreement.Rejected Payment means any payment in respect of which eFlow has not been credited with the amount of such payment.Service Centre Agent means an employee of the Customer Service Centre who is authorised to deal with Customer queries.Site has the meaning given to in clause 22.Tag means the electronic device supplied by eFlow or other tag issuer to you for installation in the Registered Vehicles, in line with the tag installation guide provided by eFlow or other tag issuer, to facilitate the electronic collection of Tolls under the terms of this Agreement in respect of the use of the M50 Toll Road or other interoperable Toll Roads by the Registered Vehicles.Tag Tolling means the tolling option in respect of which a Tag has been issued for installation in the Registered Vehicles, which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll means any Toll (including, default Toll) payable by the Customer for the use of a Toll Road which is calculated by reference to the vehicle class contemplated by the relevant legislation and applicable Toll Bye-Laws.Toll Bye-Laws means, at any time, the bye-laws applicable to the M50 Toll Road made pursuant to the Roads Acts 1993 2015.Toll Collection System means the system designed and maintained in order to facilitate the collection of Tolls electronically on behalf of eFlow.Toll Road means any road (or section of road) in respect of the use of which a Toll is payable in accordance with the Roads Acts 1993-2015.Unregistered Vehicles means any vehicle that is not registered with eFlow or an operator of an interoperable Toll Road (other than the M50 Toll Road); andVideo Tolling means the M50 Video tolling option associated to your vehicle.

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