I think the right answer is, 'of course, but not for long!' You've answered well by sharing that you face stressful situations head-on. Upon first taking the call, the patient was name calling and yelling. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. If you have an example or two of a time where you had to have a difficult conversation on the job, don't hesitate to talk about how you handled that experience and what you learned from it. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. We also raise chickens and goats and have a couple of horses as well. Excellent! Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. Kaiser has over 300,000 employees with a large diverse workforce. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. "I have experience in ordering medical supplies and maintaining inventory. When I enjoy what I do it doesn't feel like a chore. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. I'm happy to answer any questions you have. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. I cannot take on every step of a project all of the time. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. As well, I am an active participant in my local rotary club. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Find additional company focused interview questions by practicing from one of our industry sets. Answer dates might appear two to three weeks before they were published. It is best to explain clearly what your strengths are and how those strengths would benefit you as a Radiology PA. You are showing the interviewer that you are highly capable in either situation. Know peds RSV scenerio : it's big now on the news . A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. I can see how it would be stressful when you care for your patients' success so much! Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. - I'm a recent graduate of San Jose state. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. ", "Patient adherence, the idea of patients, not taking their medications like they are supposed to, and affecting their health, can be stressful. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. I discussed with hospital credentialing and became the first PA proctor in our Heath system. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. Our interview questions and answers do not represent any organization, school, or company on our site. He ended up requesting and receiving a transfer. I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. We are all human with our weaknesses, so don't be afraid to share yours! ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. Hiring Age. With the new information you have gained during the interview, think about the job and consider if the offer is what you need and want. Use a specific example and describe how you handled the situation and any lessons that you learned moving forward to prevent it from happening again. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. Interview questions and answer examples and any other content may be used else where on the site. ", "Once I was filling a prescription for 90 days 90 tablets. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. You must create your own answers, and be prepared for any interview question in any interview. We do not have advertisements on our pages but we do try to make money through paid-memberships. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. I have a kind and outgoing personality. I would make sure to alert my team of a covid + patient and what protection to use, ie respirators vs N-95 masks. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. My ideal environment is organized, collaborative, positive, energetic, and encouraging. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. Attire. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. I've cleaned up your answer slightly to more successfully deliver your message. I document all necessary information as soon as possible so that the record is up to date and accurate. We will re-assess in December, but it seems to be working very well. I think it's okay to be moved by someone else's experience, but I don't need to make it mine. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. You can begin with your recent education, family life, volunteer work, or talk about your travels. Our date tracking prior to 2019 was not accurately kept. "In my current role there is a lot of staff turnover when it comes to our management team. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Human beings all grow up in different manners and under different philosophies. We've all had those tough cases. I take the time to listen and reflect back to ensure that I am providing the best care possible. She's fortunate to work from home, and makes about $32/hr w/ no degree. In asking this question, your interviewer would like to know if you can adequately handle being the bearer of bad news. Looking back, had I not stopped to talk so long with the other patient the fall may have been able to be prevented. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. There is a balance between allowing normal emotion and allowing it to impact your work. Does it help you build trusting relationships with community members? In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) I thrive when I work for supervisors who encourage curiosity and creativity in problem-solving. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. During my training, I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. Assure the interviewer that you are capable of foreseeing needs, and making the appropriate action. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. My organized and efficient communication skills will be an asset to Radiology when communicating with other departments.". "I have often been complimented on my relationship-building skills. ", "I have the basic procedural skills for this team position. Your interviewer would like to know how your communication skills have benefited your team in the past. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". This ensures that you give the right amount of information and detail to create a compelling and memorable answer. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Balancing empathy with honesty is key when communicating bad news. By consistently rejuvenating in this way, I can give even more energy when I am at work. ", "Do my job and do it right. It sounds as though you have exceptional patient service skills! ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Your answer shows the interviewer that you can work well with almost anyone. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. This is a great start! Kaiser Permanente takes great pride in having a very positive and nurturing environment. Truth is always key, so I will be honest and clear when communicating the news. I'm a good listener, and my coworkers and patients like that about me. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. I do assure you that, despite my being shy of experience by a couple of years, I am a top performer and you would not be disappointed in my performance. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. If you have a criminal record, you must disclose this. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. We all come from different backgrounds, different educations, and different points of view and I truly respect the views of all people to help our team function at its best. Finally, end your response by talking about the positive outcome. At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. It sounds as though you are highly organized and methodical in your work. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. Kaiser Permanente expects their employees to stay up-to-date on their respective fields, and today's technology makes this reasonably easy! When have you had to adapt to change in the workplace? I am warm-hearted, responsive to my patients' needs, and always empathetic to others. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I like to get to know people and ask them questions about themselves. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. Just like when I fill, I make sure the bottles are organized and in their place.". It's best that the person knows the reasons why so that they can learn from the experience. There are no other roles for that position". ", "I am happy with what I do as a pharmacy tech. Permanente physicians and other providers at Kaiser Permanente are dedicated to helping to make life easier for you by keeping you on schedule with your important medical appointments. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. ", "I know this will come off as cliche, but it's truthful. Reiterate to your interviewer that you are aware of the stressors that come with this role. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Did your team learn how to effectively use PPE and successfully protect themselves and their patients? Interview Questions Give an example of an improvement project you led My documentation is strong, as well. I also check what's low and order specialty if it's a fast mover. I like working in an industry where genuine care is valued. I am currently pursuing my MBA to help advance me into a leadership position later in my career, and I'm hopeful that opportunities will exist down the road with Kaiser Permanente when I am ready to demonstrate my ability to lead. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. If possible, pick a weakness that is not a core skill for the position you are interviewing for. I like to be on time with my schedule to ensure that our patients are assisted properly. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. It is not the ideal situation, but I have always adjusted for the good of the team. Very good answer! I've had a lot of success by focusing on building a reputation for consistency and follow-up. Last, I adapt to the individual. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back.

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