If you would like to write to us, you can reach us at: ZWILLING J.A. What an embarrassment for such a large multi-national company. You've suffered a catastrophic blade failure, I'm going to have to ask you to leave the forge. . food doesnt stick, clean-up is easy). I made an order on Nov 24th 2022 for their black friday sale, I called after 3 days and get to know they don't have the items in inventory yet their website has products on sale on for cyber mon, why the treachery of making people commit to paying for something they don't intend to deliver, the best part is they don't have an ETA of when the product is to be delivered. There, 371 shoppers awarded it 4.4/5 stars. 11 Ways to Deliver Excellent Customer Service | Indeed.com There you will find an overview of the brand and you can check if the brand is available in your region. Zwilling COUPON INFORMATION. Buy ZWILLING TWINOX Toenail clippers | ZWILLING.COM Said I had to accept package and pay to ship it back. Any experience with Zwilling customer service? Lid won't seal and they won't sell a lid. Their representatives are available Monday-Friday from 8am-7pm EST and Saturday from 10am-4pm EST. Henckels, LLC (Zwilling) warrants that all of Zwillings product will be free of any: If you are looking for the right tools in your kitchen, here are 8 knives and tools that will help you will almost every slicing and chopping job. Die Javascript-Funktionalitt Ihres Browsers ist deaktiviert. If you want a complete collection, opt for a Zwilling cookware set. In this bite-size Zwilling Cookware review, Ill introduce you to the brands sought-after collections, some of which have been named the best of the best. Zwilling stainless steel cookware has a stainless steel construction but a ceramic coating, giving you the best of both even heat distribution and non-toxic nonstick cooking. Once again for a better understanding of these exclusions and disclaimers go to the link given above and read the full warranty. 'Customer Experience' Is Today's Business Benchmark Martin Zwilling Contributor I provide pragmatic advice and services to entrepreneurs and startups. Ordered around Black Friday and its been over two months and no information about my package. Been 1.5 months since they received and I still have not received a refund. Mit einem Kundenkonto kannst du dir eine Wunschliste erstellen, deine Bestellungen verfolgen und du erhltst Zugang zu exklusiven Angeboten. I tried another browser to see if the Contact Us form is working. In case you cant find your country or region on this list, please use the contact form on our global website down below and dont forget to mention the product, your region and indicate that you are searching for a sales person to become a distributer. Product not as described and return postage denied.Description on website incorrect (for knife sharpener) but no accountability taken by company to correct mistake. An iconic name in cookware, Zwilling has been crafting high-quality kitchen essentials for over 287 years. The way each line of cookware performs varies, but the Clad CFX line is known for its quick and even heating, stay-cool handles, and oven-safe capabilities up to 400F. So its best not to add adhesive materials directly on to any products while packing them. Press question mark to learn the rest of the keyboard shortcuts Log InSign Up User account menu Vote News on cooking innovations. Relevant information for investments in Henkel's shares and bonds. I have generally had a good experience with 3rd party retailers. Ill be in contact with Zwilling to let them know about this issue. With a ceramic coating that lasts 50% longer than the brands previous model, its also 3x more durable and safe for use with metal utensils as its 10x more scratch resistant too. It was then that he insisted Zwilling's was experiencing internal ordering issues and that the product I had ordered was indeed, NOT IN INVENTORY! Attn: Warranty Department ZWILLING J.A. You have to mail the product to the address provided below. The payment was charged to my PayPal account immediately BUT the online shopping cart never changed its status. More affordable than other high-end brands. They did not ship the order nor refund me. Find out how we combat fake reviews. They said they will eventually send me a gift card for the postage. Find helpful customer reviews and review ratings for Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe at Amazon.com. By clicking Sign Up, you are agreeing to our. Wir helfen dir gerne weiter. SHOP NOW. Anyone can write a Trustpilot review. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. then add the following information about the store: When you pack your box containing the product that is being claimed for the Zwilling warranty, make sure to pack the product securely. Dare to make an impact? Apply for a Home Depot Consumer Card Made of 18/10 stainless steel for high corrosion resistance Dishwasher safe for hassle-free cleaning Refined silver-like finish offers visual appeal View More Details How To Get it This item is unavailable at South Loop Customer Reviews for Zwilling J.A. Henckels Canada Ltd I explained that I had previously purchased something by Zwilling on Amazon and returned it with no questions asked immediately after submitting the return request, I received a full refund. Have questions about your order? Zwilling has additional warranty disclaimers and exlusions of liability mentioned in their warranty. Return / Refund process is awful, I sent the product back and included paper work as instructed. months due to no stock. If you own Zwilling products, this post gives you information about the Zwilling warranty. Henckels Four Star Zwilling J.A. They said they were sorry they were sending it to accounting and to wait 2-3 more days. Made in Solingen, Germany. $ 89 99 /set Pay $64.99 after $25 OFF your total qualifying purchase upon opening a new card. Fair enough, that happens. Check out Zwilling Energy cookware. Read Customer Service Reviews of zwilling.co.uk - Trustpilot Whether you are a job seeker, an analyst, a consumer or a customer and you could not find the information you were looking for, or you have specific questions, please feel free to reach out to us. The Zwilling products are costly, have a lifetime warranty and are made in Germany or similar. Today and for generations to come. And, I recommend to others to stay away from them. It can't get any worse. They have the beautiful look of the All Clad, but the benefit of a nonstick surface. Zwilling also recommends that you insure the package before sending it. To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming. I contacted Zwilling for replacement & they keep giving me the run around. 11 ways to provide great customer service Here are 11 ways to become an excellent customer service professional: 1. But their customer service is absolutely the worst! Returns Online if, within 60 days of your purchase, you are not completely satisfied with your purchase, please return the item for a refund. And so my submission did not go through on Zwillings website. Never going to buy from them again! Ordered a Henckles knife block/set, beautiful knives, nice and sharp. After few hours of heated arguments without any clear explanation, I check the website and the item that is out of stock is back up on their website as available item for sale. Dialog with the public is important to us! First bummer - I had to pay my own postage for unwanted items - what wasn't little because of the weight and being recorded. Please check your entries and try again, ZWILLING Kramer Euroline Stainless Damascus, Iconic cast iron and ceramic cookware rooted in France, The finest Japanese cutlery handcrafted in Seki, Japan, Stainless-steel cookware and more from Belgium, Essential cutlery and kitchenware for everyday cooking. Damages or defects caused from use that is outside of what Zwilling products are intended for. Here are some tips to follow when packing your box: Should you season stainless steel pans? Your recently viewed items and featured recommendations, , Zwilling. the Carrara Plus and Madura Plus. Our experts will get back to you shortly. Over 5 weeks on and I still haven't been refunded. While the Madura Plus line is made from aluminum with a Duraslide granite coating, the Spirit collection is made from stainless steel with a ceramic coating. Nea Pantry is a freelance writer living in downtown Toronto. Here are their contact details: Zwilling Customer Service phone number: 1 (914 . Gift With Any HENCKELS What is unacceptable is that it is now almost the end of August and I have still not received the replacement. All about the Zwilling warranty - Kitchen Heirlooms But within a month they got covered in orange spots. Great for both home and professional chefs, youll enjoy features like stay-cool handles, easy-clean surfaces, and dripless pouring rims. Henckels, LLC 270 Marble Avenue Pleasantville, NY 10570. Business Profile Zwilling J.A. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. They won't contact me back or refund my money. : chefknives 110k members in the chefknives community. Please make sure that you are posting in the form of a question. If a product is returned and the order no longer qualifies for a Gift with Purchase(s), the Gift(s) must also be returned; otherwise the value of the gift(s) will be deducted from your credit. Read honest and unbiased product reviews from our users. We will use your data for the purpose of replying to your request. They dont even chintz on the lids, they are solid. Lifetime warranty with normal use and proper care. Don't waste your time with this company as you may end up filling a dispute with your credit card company, as I recently did. For more information on how Henkel processes your personal data please refer to ourData Protection Statement. Please ship the order to the address below and allow 7-10 business days for your refund to be posted. ;), Lol I'd even leave the point at the spine for potato eyes and such lol. Exclusive recipes. I called them and they told me it took 7-10 days to process. Was this just another arrogant tactic by a LARGE business that is so desperate to get their hands on your order that they would invent/supply any excuse to gain your business dollars? Amazon.com: Customer reviews: ZWILLING Fresh & Save 2-pc Large Vacuum Got an email stating that the item was in stock again, ordered immediately and surprise.. two weeks later and still not even send. They are good with warranty. Att: Consumer Service 171 Saw Mill River Road Hawthorne, New York 10532 Included with the products should be the following information: Full Name Full Mailing Address Daytime Phone Number Description of the products (Example: "Four Star 4" Parer) J.A. I've been dealing with return/refund for almost 3 months now and it starting to feel like it's their common practice not to provide any service or refund, not to mention rudeness and unprofessionalism I've experienced during these calls. One is to call their customer service department at +1 (800) 777-4308. Until this day, more than 3 weeks later since I returned the frother, I have still not received my money back as they are still handling this extremely trivial case. New! Great customer service means following best practices like valuing customers' time, having a pleasant attitude, and providing knowledgeable and resourceful resources, but that you also take things a step further to exceed rather than just meet expectations. Just not worth it. Lets see what the next set will be like. Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 Zwilling 66467-240 Vitality Serving Pan, 9.4 inches (24 cm), 3.1 qt (3 L), Stainless Steel, Two-Handed, Pot, Bottom, 3-Layer Construction, Casserole, Induction Compatible, Dishwasher Safe, Learn more how customers reviews work on Amazon. Also the knife quality has gone way down, same exact butcher knife model # weighs over an ounce less than my original from 10 years ago. This was available to customers from a supermarket chain's loyalty point campaign. The issue I had is that the base of my beautiful Staub enameled cast iron developed crazings very early, after purchase. Nonstick pans tend to be the least durable, though Zwilling does an excellent job at making pans that outperform other non-sticks on the market. Never even got a call back from supervisor!Today the 28 September i cancelled my order and going to buy from a better competitor!Zwilling has no respect for their customers!Customer service equals zero! They asked for an mailing address. Sign in to save items to your wish list, track your orders, receive our email newsletters, earn points in our Culinary Insider loyalty program, and even get access to exclusive events. Attention: ZWILLING ONLINE RETURNS Zwilling J.A. Product Registration - zwilling-benefits.com Returns and Cancellations | ZWILLING.COM June 11- told me to check out a local retail store. In the Zwilling warranty, Zwillings parent company. Really??? I bought a milk frother that did not work according to specifications as it did not heat the milk when selected to do so. Multiple bad reviews do not lie. If you would like to speak to one of our team members, please call 800.777.4308. Zwilling is a well known brand of cookware and cutlery. June 17- "Kindly provide us with the item number for the item as the one that is on the shear is not picking up on the website. Those are the only ones I had in the kitchen, but ok I did. Made In is also more expensive and has fewer nonstick options. Verification can help ensure real people write reviews about real companies. Erfahre mehr ber Kundenservice | ZWILLING.COM Through our brands and technologies, across our teams around the world. I bought the set of 10pcs stainless steel cookware and they all burnt after first use and if you want to return the product you have to pay to ship it back expensive products for very very cheap quality.

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